USER PRIVACY STATEMENT

ARSENAL collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through your other interactions and communications with us. If you reside in Mexico, the Services are provided by ARSENAL, SAPI DE CV, and this Privacy Statement applies to information collected and used by ARSENAL, SAPI DE CV. If you reside outside of Mexico, the Services are provided by ARSENAL, SAPI DE CV and this Privacy Statement applies to information collected and used by ARSENAL, SAPI DE CV (hereinafter collectively referred to as “ARSENAL” or “we”). .

Scope and application

This Privacy Statement (“Statement”) applies to people anywhere in the world who use our applications and our Services to request the range of on-demand services (“Users”). This Statement does not apply to information we obtain from or about the service providers we promote, or any other persons who use the ARSENAL platform under license (hereinafter referred to as "Fixters"). If you interact with the Services as both a User and a Fixter, the respective privacy statements will apply to your different interactions.

Information gathering

Regarding the Information you provide us

We collect information that you provide to us directly, for example, when you create or modify your account, request services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, mailing address, profile picture, payment method, items ordered, delivery notes, and other information you choose to provide.

Information we collect through your use of our Services

When you use our Services, we collect information about you in the following general categories:

  • Location Information: When you use our Services, we collect exact location data about the Fixter's destination so that it can be at the address where the service will be provided. If you allow the ARSENAL application to access location services through the permission system used by your mobile operating system (“platform”), we may also collect the exact location of your device when the application is running on the device. foreground or background. We may also obtain your approximate location from your IP address.

  • Transaction Information: We collect transaction data related to your use of our Services, including the type of service requested, the date and time the service was provided, amount charged, and other details related to the transaction._cc781905-5cde- 3194-bb3b-136bad5cf58d_

  • Usage and Preference Information: We collect information about how you and site visitors interact with our Services, expressed preferences, and selected settings. In some cases we do this through the use of cookies, pixel tags and similar technologies that create and maintain unique identifiers. For more information about these technologies, please see our Cookie Statement .

  • Device Information: We may collect information about your mobile device including, for example, hardware model, operating system and version, file and software names and versions, preferred language, unique identifier device IDs, advertising identifiers, serial number, device movement information, and mobile network information.

  • Call and SMS data: Our Services facilitate communications between Users and Fixters. To facilitate this service, we receive call data, including the date and time of the call or SMS message, telephone numbers of the parties, and the content of the SMS message. (Will it have this feature?)

  • Log Information: When you interact with the Services, we collect server logs, which may include information such as device IP addresses, dates and times of access, application features or pages viewed, application crashes, and other web activity. system, browser type, and the third-party site or service you were using before interacting with our Services.

Important information about the permit platform

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps can't access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the ARSENAL app requests permission to access certain types of data and will allow you to consent (or deny consent) to such request. Android devices will notify you of the permissions that the ARSENAL app seeks before you first use the app, and use of the app assumes your consent. 

Information we obtain from other sources

We may also receive information from other sources and combine it with information we collect through our Services. For example:

  • If you choose to link, create, or log into your ARSENAL account with a payment provider (eg, PAYPAL) or social media service (eg, Facebook), we may receive information about you or your connections from that site or application.

  • When you request services, our Fixters may provide us with a User rating after providing services to you

Use of information

We may use the information we collect about you to:

  • Provide, maintain and improve our Services including, for example, facilitating payments, sending receipts, providing products and services you request (and sending related information), developing new features, providing customer support to Users and Fixters, developing options for security, authenticate users, and send product updates and administrative messages;

  • Perform internal operations, including, for example, preventing fraud and abuse of our Services; troubleshoot software bugs and operational problems; conduct data analysis, testing and research; and monitor and analyze usage and activity trends;

  • Send you communications that we think will be of interest to you, including information about the products, services and promotions of ARSENAL and other companies; 

  • Personalize and improve the Services, including providing or recommending features, content, social connections, referrals, and advertisements.

information exchange

We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including:

Through our Services

We may share your information:

  • With Fixters so that they can provide the Services you request. For example, we share your name, photo (if you provide one), the average User rating given by Fixters;

  • With the general public if you submit content in a public forum, for example, blog comments, social media posts, or other features of our Services that are viewable by the general public;

  • With third parties with whom you choose to allow us to share the information, for example, other applications or websites that integrate with our APP or Services, or those that have an APP or Service with which we integrate; Y

Another important exchange

We may share your information:

  • With affiliated entities that provide services or perform data processing on our behalf, or for data centralization and/or logistics purposes;

  • With vendors, consultants, marketing partners and other service providers who need access to such information to carry out work on our behalf;

  • In response to a request for information by a competent authority, if we believe that disclosure is in accordance with, or is otherwise required by, any applicable regulation or legal process;

  • With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of ARSENAL or others;

  • In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or a portion of our business or another company;

  • If we notify you and you consent to the sharing; Y

  • In aggregate and/or anonymous form that cannot reasonably be used to identify you.

Social media sharing features

The Services may be integrated with social media sharing features and other related tools that allow you to share the actions you take on our Services with other applications, sites or media, and vice versa. Using such features allows you to share information with your friends or the public, depending on the settings you establish with the social media sharing service. Please refer to the privacy policies of those social media sharing services for more information about how they handle or share data you provide.

Analytics and advertising services provided by third parties

We may allow others to provide us with audience measurement and analytics services to serve advertisements on our behalf across the Internet and to track and report on the performance of those advertisements. These organizations may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services. For more information about these technologies and service providers, please see our Cookie Statement .

your choices

Account information

You can correct your account information at any time by logging into your account online or in the app. If you wish to cancel your account, send us an email to opt-out@ARSENAL.mx. Please note that in some cases we may retain certain information about you as required by law or for legitimate business purposes to the extent permitted by law. For example, if you have an outstanding credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may try to resolve the issue before deleting your information.

Rights of access

ARSENAL will comply with the requests of the people in terms of access, rectification and/or cancellation of the personal data that it stores in accordance with the applicable law.

location information

We request permission from your device for our application to collect precise location information through the permissions system used by your mobile operating system. If you initially allow the collection of this information, you can later disable it by changing the location settings of your mobile device. However, this will limit your ability to use certain features of our Services. 

contact information

We may also request permission for our application to collect and sync contact information from your device by the permission system used by your mobile operating system. If you initially allow the collection of this information, iOS users can later disable it by changing their mobile device's contacts settings. The Android platform does not provide such settings.

promotional communications

You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or about our ongoing business relationships.

Cookies and advertising

Please see our Cookie Statement for more information about your cookie management options and other related technologies.

Declaration Changes

We may change this Statement from time to time. If we make material changes to the way we treat your personal information, or to the Statement, we will notify you through the Services or by other means, such as email. Your continued use of the Services after such notification constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.

Contact Us

If you have any questions about this Privacy Statement, please contact us at privacy@ARSENAL.mx .